Pioneer Trail MISSING Neighbors!!

[sparky450]

Not sure what is going on but, over half of my buddies (neighbors) are not showing up on the bonus page. I've been away for a few weeks, (first time in over a year) and come back to this problem. And, it is a HUGE problem. I'm very active and find it important to be able to send gifts to those who take care of me. I've spoken to a few of them and the response is, they see me but I can't see them.

Please correct my Bonus Checker or I'll not be ABLE to play the game. (Mark LaRosa)

[sparky450]

I hope this is where I report the problem. I've tried trouble shooting this all day :/ Actually for the last 3 days. I do understand this is a free service and one I've grown to appreciate and rely on. However, after reading the related post I'm starting to think people are not either heard or taken care of in a prompt manner.
OR, you guys get weekends off too lol. Either way, need this taken care of as soon as possible. Thank you.

[binni68]

Why aren't my friends showing up on bonus page for Pioneer Trail? I can't accept of send any bonuses to help move up through the game.